At Steel FXO, we are committed to delivering your order quickly, safely, and efficiently. Below you will find detailed information about our shipping process.

Shipping Area

We currently offer shipping within the United States only.

Order Cut-Off Time

Orders placed before 04:00 PM (GMT+01:00 - Central European Standard Time, Berlin) will be processed on the same business day.

Orders placed after this time will be processed the next business day.

Handling Time

Our team processes and ships orders within 1–2 business days.

Business days are Monday to Friday, excluding public holidays.

Transit Time

Once your order is shipped, you can expect delivery within 3–7 business days.

Deliveries occur Monday to Friday only.

Shipping Cost

We are pleased to offer Free Shipping on all orders, with no minimum purchase required.

Currency

All transactions on our website are processed in USD (United States Dollar).

Shipping Partners

We use reliable, country-specific carriers to ensure safe and timely delivery. For orders shipped to the United States, we primarily partner with:

USPS (United States Postal Service)

UPS (United Parcel Service)

FedEx

The selection of the carrier is based on the destination, order size, and delivery speed.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment status until it reaches your doorstep.

We accept returns for both defective and non-defective products.

Condition of Items: Items must be returned in new, unused condition.

Return Window: Returns must be initiated within 30 days from the date of delivery.

Exchange Policy

We are happy to offer exchanges if you received the wrong product, the size doesn’t fit, or simply want to swap for another item (within the same return period and condition requirements).

Return Method

How to Return: Returns are processed by mail only.

Return Label: A prepaid return label is included in your original package for your convenience.

Return Shipping Fees: There is no cost to you for return shipping.

Restocking Fees

We do not charge any restocking fees on returned or exchanged items.

Refunds

Once your return is received and inspected, we will process your refund:

Processing Time: Please allow up to 7 business days from the time we receive your return for the refund to be completed.

Refunds will be issued to your original method of payment.

Return Address

All returns and exchanges must be sent to the following address

Steel FXO
Bahnhofstraße 45A
Überlingen 88662
Germany