FAQ

1. Which countries do you ship to?

We currently ship to the United States only.

2. Do you offer free shipping?

Yes, we offer Free Shipping on all orders, with no minimum purchase required.

3. What is your order cut-off time for same-day processing?

Orders placed before 04:00 PM (GMT+01:00 - Berlin Time) are processed the same business day. Orders after this time are processed the next business day.

4. How long does it take to process my order?

We process all orders within 1 to 2 business days (Monday to Friday).

5. How long will it take to receive my order?

After your order is shipped, delivery usually takes 3 to 7 business days.

6. Which shipping carriers do you use?

We use trusted partners such as USPS, UPS, and FedEx to deliver your orders within the United States.

7. Can I track my shipment?

Yes. Once your order ships, you will receive a tracking number via email to follow your shipment’s progress.

8. Do you ship on weekends or holidays?

No, we only process and deliver orders from Monday to Friday, excluding holidays.

9. What currency are prices listed in?

All prices and transactions are displayed in USD (United States Dollar).

10. How can I contact you if I have questions about my order?

You can reach us by email at info@steelfxo.com or by phone at +49 176 87662539 during office hours:
Monday to Friday, 9:00 AM – 5:00 PM (GMT+01:00 – Berlin Time).

 

Contact Us:

Business Name: Steel FXO

Address: Bahnhofstraße 45A, Überlingen 88662, Germany

Email: info@steelfxo.com

Phone: +49 17687662539

Office Hour: 9 am to 5 pm ( Monday to Friday )

Timezone: (GMT+01:00) Central European Standard Time (Berlin)